CUSTOMER SERVICE
PAYMENT AND DELIVERY
How to pay
Payment is accepted through PayPal.
Paypal is a secure online payment system which is very easy to use.
Payment is expected immediately upon checkout.
Delivery and Refund
As every SebastianBolivar piece is completely handmade and custom made for you, please allow 5/7 working days for item to be ready for shipping.
Your product will be delivered within 10 working days of the recipt of payment.
Shipping cost is £ 4.40 with Royal Mail 1st class.
If, due to an unprescedented amount of orders or for any other reason we are unable to get your item to you within this time frame, you will be informed of the delay and you will be offered a 10% dicount on your order placed (less the shipping cost) or the option to cancel your order with a full refund.
If you prefer, you can also buy directly in our studio in Brighton.
Simply contact us and we will arrange an appointment. Click here to book an appointment.
RETURNS POLICY
Handmade products
Please keep in mind all SebastianBolivar items are handmade and may vary slightly from the photos.
Also consider that each piece can have tiny bubbles, bumps and slight imperfections that are part of the
unique characteristics of handmade products.
Returns and exchanges
Returns of items are accepted within 5 days for a full refund or exchange, less shipping fees.
Items must be undamaged and shipped back in the same packaging materials in which they were sent.
Important
For hygiene reasons, returns on earrings are not accepted.
We are only happy if you are happy!
The satisfaction of our customers is our greatest concern and we value your positive feedback.
If for any reason you are dissatisfied with your purchase please contact us directly with your concerns.
COPPER BENEFITS AND CARE
Wearing copper jewellery
- relieves symptoms of of arthritis, tendonitis and carpal tunnel syndrome pain.
- clears the body of toxins.
- aids in healing
Care
Copper develops a patina after a while especially in the presence of heat, sunlight, sweat.
It can leave a green residues on your skin which is easily washable with just water.
Please remove your copper jewellery before bathing, swimming, doing dishes and putting lotion or makeup.
(It is possible to treat copper to avoid making green marks on the skin.
But we recommend against this as it reduces the health benefits of wearing the copper.
If you wish to do so please contact us and we will explain the simple process.)
PACKAGING
All SebastianBolivar Jewellery is delivered in a natural colour beautiful gift box.
All gift boxes include a copper care leaflet, and the option of a personalised message inside on request.
All packaging used by SebastianBolivar is supplied by an entirely eco-friendly supplier.
SIZE GUIDE
Find your BRACELET size
Before purchasing your bracelet make sure you get the right size of your wrist.
1 Simply measure your wrist with a measuring tape
2 Write down the size in inches or cm in the description box of the bracelet.
3 Proceed with your order
Find your RING size
Before purchasing your ring make sure you get the right size.
1 Decide which finger you want to wear the ring
2 Dowlond and follow this ring sizer guide
3 Write down the size in the description box of the ring.
4 Proceed with your order
CONTACT / VISIT US
We are always happy to help you. If you have any questions or if you need any help with your purchase please contact us.
EMAIL: info@sebastianbolivar.com.
PHONE: (+44) 07771858267
ADDRESS:
SebastianBolivar Jewellery
Unit14, Beaconsfield Studios and Workshops
25 Ditchling Rise
Brighton, BN1 4QL
U.K.
